Refund Policy

14-Day Refund Guarantee

If you are not satisfied with your Metravise Pro subscription, you can get a full refund, no questions asked, within 14 days of your first payment — on the monthly or the annual plan. The refunded amount is returned to your payment method.

• To request a refund, simply email support@metravise.com.
• If you delete your account under Settings → Account, your first payment is refunded in full automatically if it was made within the last 14 days; it usually appears on your statement within 5–10 business days.
• The guarantee applies only to the first payment. After the 14-day period, and for renewal payments (monthly or annual), no refund is issued for that subscription period.
• Payments are processed by Stripe, through Link, as the merchant of record. A refund covers the full amount you paid, including any tax, and is returned through Stripe to your original payment method.
• If you cancel your subscription (even without a refund), your Pro access continues until the end of the period. If you delete your account, access ends immediately.

Since no charge is made during the 14-day free trial, refunds do not apply to the trial.

Contact

support@metravise.com